Contact

We’re a small team. We read every email and reply within one business day.

Email us

Please include your account email, browser version, and a screenshot if reporting a bug.

Common questions

How do I cancel my subscription?

Sign in, go to your account page, and use the “Manage billing” button. That opens the Stripe billing portal where you can cancel at any time.

I bought Lifetime — when does it activate?

Immediately after Stripe confirms the payment. If your plan still shows as Free after a few minutes, email us with your payment receipt.

The Chrome extension isn’t working

Make sure you’re on an Etsy listing edit page (the URL contains /your/shops/), and that you have a category set on the listing. If the panel still doesn’t appear, reload the page or reinstall the extension and email us if it persists.

Other

Press, partnerships, or anything else? Same email — just put the topic in the subject line.